Communications Officer

£23,000 including London weighting
Hiring Organisation: 
Citizens UK

Citizens UK Citizens UK is the home of community organising in the UK. We help communities act together for power, social justice and the common good. We have diverse civil society alliances in London, Milton Keynes, Nottingham, Manchester, Birmingham, Wales, Leeds and Tyne & Wear and through community organising develop the leadership capacity of our members so they can hold politicians and other decision-makers to account. We are at an exciting phase in our growth, with 10 active city chapters and plans to expand to new towns and cities in 2018. Our work on the living wage campaign goes from strength to strength, with the Living Wage Foundation having now accredited over 3700 employers who pay a real Living Wage above the government minimum that meets the cost of living. We have also recently launched a new foundation for Community Sponsorship, building on our history of refugee advocacy work by creating a resettlement programme with the local community at its heart. Other diverse issues we campaign on include housing, jobs, education, citizenship and hate crime. Role purpose The purpose of this role is to help Citizens UK, its chapters and member institutions effectively communicate their activity and campaigns both internally and to the outside world. This role will contribute by raising the profile of Citizens UK by communicating its strategic objectives through print and digital media and through the charity’s own communication channels. You’ll play a key role helping transform and improve Citizens UK’s digital presence and maximising the impact of offline organising with a revamped digital presence for the charity. Scope of Job

  • Work as part of the Communications team to raise the profile of Citizens UK and its messages 

  • Develop the website, social media channels, email and direct marketing communications 

  • Input into media and communications strategy and delivery of the annual plan 

  • Implement elements of Citizens UK events and fundraising programmes 

  • Create and schedule content consistent with core values and principles that increases engagement from public audiences in our work 

PRIMARY RESPONSIBILITIES Provide support to the Communications team in raising the profile of Citizens UK through different communications channels

  • Research and draft website news pieces, comment pieces, social media posts, video scripts and other relevant publicity materials as and when required
  • Ensure consent and the case study log is up to date for those who have agreed to be featured in communications activity
Manage sections of Citizens UK’s website, keeping it up to date and ensuring local chapters contribute content and updates regularly
  • Proactively and reactively seek to increase the reach of Citizens UK campaigns online
  • Assist organisers with communications around public assemblies and campaigning actions
  • Manage uploads of audio and video to our channels

Develop our online campaigning capacity

  • Creating online digital actions to support offline community organising activity 

  • Contribute to training and development sessions aimed at improving organisers and leaders 
communications knowledge and expertise 

  • Oversee email and social media activity to ensure it is meeting objectives and engaging supporters 

  • Contribute to the creative process and development of new online resources, materials and projects 

Act to support our press office during busy times

  • Occasionally field phone and email media enquiries and direct them to the relevant organiser, or the Head of Communications as required. 

  • Attend and participate in planning and stakeholder meetings 

  • Work with colleagues to ensure digital and press activates are coordinated 

Monitoring and evaluation of Communications work

  • Compile regular internal reports on our media and digital work

PERSON SPECIFICATION Requirements to carry out the job effectively (and which may be developed). Experience (essential)

  • Writing effective copy for different audiences 

  • Good working knowledge of digital and social media platforms including Facebook, Twitter and YouTube 

  • Knowledge of how to use communications to raise the profile of a campaigning organisation


  • Track record of delivering social media and digital campaigns in a similar role 

  • Knowledge of Nationbuilder and/or other digital campaigns platforms

Skills & Abilities 

  • Excellent written and verbal communication skills 

  • Ability to work flexibly, juggle priorities and meet tight deadlines 

  • An understanding of how charities use digital and what makes for engaging creative content 

  • Good attention to detail 

  • Good organisational skills 

  • An enthusiastic team player but also able to work on own initiative 

  • Ability to understand and appropriately deal with competing priorities 

  • Ability to spot opportunities to get the organisation’s messages to our target audiences 

  • Excellent IT skills 

Personal Qualities 

  • A passion for justice 

  • Enthusiasm for working with people from diverse backgrounds 

  • An interest in politics and public life 

  • Able to work in a team 

  • Self-motivated and adaptable 

  • Innovative and creative 

HOW TO APPLY Please apply with a cover letter no more than two pages long and a CV to: 
 Please note: The subject heading of the email must contain the applicants name and the words 'Communications Officer application' (any questions about the role can also be sent to the same address)

junior (entry level, intern, apprentice, minimal experience)
Job type: 
paid job within an organisation
Contract type: 
full time
Org Type: 
Job Location: 
London, England, UK
Location type: 
Closing date for applications: 
Monday, February 26, 2018 - 18:00

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