Director of Operations

Hiring Organisation: 
New Economy Organisers Network

About the role The purpose of this role is to:

  1. Lead and manage NEON’s Ops Hub so that our systems are all working smoothly and our team is happy, high-performing and cared for. The Ops Hub is one of NEON’s 3 “Hubs” (what we call teams) - the others are the Movement Building Hub, and the Communications Hub, also run by Directors
  2. Lead operational, culture, anti-oppression and “People” projects (we like to use “People” rather than “HR” since we go well beyond traditional HR)
  3. Help steer NEON by playing an active role in Directors Group (our equivalent of a Senior Leadership Team) which is made up of the Directors from Movement Building and Comms Hubs, and the Executive Directors

What you will be doing Here are the key responsibilities of this role:

  • Leading on operational projects - ensuring our operational systems run smoothly and consistently across the team, and which aim to push the boundaries of what a progressive organisation and culture can do. For example, working with the Operations Officer on standardising how we work with freelancers, systematising NEON’s approach to giving and receiving feedback, or supporting our Senior Finance Manager in pushing forward the upgrade of our finance systems
  • Leading the Ops Hub - doing weekly and quarterly planning and priority-setting, maintaining the collaborative, caring and high performing culture of the hub, pushing forward projects we’re working on together
  • Managing the Senior Finance Manager and People & Operations Manager to a high standard - using the full spectrum of management tools and approaches e.g. mentoring, coaching, challenge and feedback, more formal performance processes - empowering them to thrive at NEON and perform their role excellently
  • Delivering and/or delegating responsive requests from the team and incubated organisations around People and/or Operations - including culture, anti-oppression, governance, finance, systems and processes, HR
  • Acting as an escalation point for any “HR” issues that need legal advice - getting that external advice and working with Directors to resolve; noticing performance issues in the team early before they get to this point, and using your skills and experience to navigate through them. This could be coaching someone through giving difficult feedback, sitting in informal or formal performance meetings, or running other accountability processes e.g. transformative justice
  • Ensuring a high level of attention to detail both in yourself and in the Ops Hub on important projects and documents e.g. contracts for freelancers, consistency in recruitment processes, budgets and financial decisions
  • Leading the creation of the operations budget for the year, using data from previous years and the Operations Strategy - with support from the Executive Directors and the Senior Finance Manager
  • Playing an active role in the Directors Group (our version of a Senior Leadership Team), bringing your skills and experience on People and Operations issues and any insights you have about trends in the team, contributing to organisational-level planning and thinking, and working as peers to steer NEON. This includes ensuring you build up a good enough understanding of the work of our Movement Building and Comms Hubs to contribute to organisational thinking
  • Bringing an anti-oppression lens to all of the above - confidently applying anti-oppression principles and practice to all operational work, and to how you show up at NEON. This includes both challenging us organisationally to be better, and being robust in yourself to grow and behave accountably
senior (senior management team / director)
Job type: 
paid job within an organisation
Contract type: 
Org Type: 
Job Location: 
London (hybrid), UK
Location type: 
Closing date for applications: 
Monday, August 29, 2022 - 23:59

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